Support: +1 (605) 475 6968
Opening sale! Get 20% off for all products
Home > Shipping Policy

Shipping Policy

Shipping Policy

Duty Tax

Our price does not include the shipping fee, remote shipping fee, or any tax fee. All the customers especially in the EU countries will be responsible for paying tax. A tax of 21%~23% will be requested in EU countries; the parcel over USD$800 will need to be paid in the US. Taxes in other countries will be paid according to the local countries' policy. Please note that if you refuse to pay the tax and the device is sent back, you will not get the fee refund.

 

Tracking 

 DHL tracking website is https://www.dhl.com/

 

Shipping Time

DHL is about 3-7 working days under  normal transportation conditions.

Standard(4PX) is about 15-20 days and some countries like Brazil will be 15-30 days.

 

Handling Time

When we receive your order, we usually arrange to ship it out within one week, not including the holiday in China. If the order is pre-order, then it will ship according to the estimated time.

Get Updates

Stay informed on our latest product and site updates!
Official Retro Handheld Game Reseller. We are not affiliated with device brand companies and manufacturers.
Follow on:

Contact details

Address: 400 Broad St,
Seattle, WA 98109
Phone: +1 (605) 475 6968
Email: support@pocketpals.com
© Copyright - Pocket Pal Handhelds. All Rights Reserved.